Coaching Terms & Conditions

Version: 3
Effective: 20th August 2026
Angie Smith Coaching & Consultancy FZE

1. The Coaching Relationship

Coaching is a collaborative, thought-provoking partnership between the Coach and the Client, designed to help the Client gain clarity and move forward in their career, leadership, or life. It is not therapy, mentoring, or consulting, and it is not designed to diagnose or treat mental health conditions. The Client remains in control of the topics and actions they choose to pursue; the Coach’s role is to ask good questions, offer reflection, and sometimes challenge thinking, not to hand over answers. Tools and exercises may be offered between sessions, but the Client is never obligated to use them

2. Coach Qualifications

Angie Smith is a Professional Certified Coach (PCC) with the International Coaching Federation (ICF) and adheres to their Code of Ethics, Values and Competencies. She trained in Brain-Based Coaching through the NeuroLeadership Institute and is a Licensed Firework Career Coach. She also has over 20 years of experience in professional and leadership roles.

3. Confidentiality

Everything discussed in coaching sessions is confidential, except where disclosure is required by law (for example, a valid court order) or where there is an imminent risk of harm to the Client or someone else, in line with ICF’s Code of Ethics. The Client’s personal details (name, email, phone number) may be recorded for administrative or ICF credentialing purposes, but will not be shared with third parties.

The Coach may take brief notes during or after a session to support continuity. These are stored securely, are not shared, and are kept only for a reasonable period after the coaching engagement ends. AI-assisted tools may sometimes be used to support note-taking or reflection; where this happens, it is handled with the same confidentiality and, where possible, without identifying details.

From time to time, themes or insights from coaching work may be used for learning or content purposes (for example, in a newsletter or talk). This is always done anonymously, with no identifying details shared.

4. Session Logistics

Sessions take place over Zoom, for the length agreed at booking, unless otherwise agreed. Please arrive on time; sessions will end at the scheduled time regardless of when they start. If the Client is more than 30 minutes late without notice, the session will be treated as forfeited.

Rescheduling requires at least 24 hours’ notice. Less notice than that may mean the session is forfeited, unless otherwise agreed.

5. Payment Terms

Full payment is due before the first session unless otherwise agreed. Payment is accepted via Stripe or bank transfer; any bank or exchange fees are the Client’s responsibility. A receipt or invoice will be provided once payment is received.

Payment by a third party does not make them a party to this agreement, nor does it grant them any right to session content or other information about the coaching engagement.

6. Coaching Packages

Coaching is usually delivered as a package agreed in advance. The number of sessions, their length, and anything else included (tools, follow-up support, extra sessions) will be set out at the point of purchase or in writing. Any additional resources offered as part of a package are at the Coach’s discretion and may vary by engagement.

7. Cancellation & Expiry

The Client may cancel within 5 days of booking, provided the first session has not yet started, for a full refund (minus any bank fees). Once sessions have started, packages are non-refundable.

Sessions should be used within 6 months of payment. If circumstances mean more time is needed, the Client should let the Coach know; this can usually be accommodated.

8. Client Commitment

Coaching works best as a two-way partnership: the Coach brings structure, questions, and challenge, and the Client brings openness, honesty, and follow-through between sessions. What the partnership achieves reflects what both sides put in, so while specific outcomes can’t be guaranteed, the process itself is designed to support real, meaningful progress.

9. Mental Health & Wellbeing

The Client is responsible for their own mental and emotional wellbeing. Coaching is not a substitute for therapy or medical care. Clients working with a mental health professional should inform them of their engagement in coaching.

10. Intellectual Property

Any tools, exercises, or materials shared by the Coach are the intellectual property of Angie Smith Coaching & Consultancy FZE and are for the Client’s personal use only. They may not be copied or shared without the Coach’s written permission.

11. Referral Disclosure

If the Client was referred by a third party, that person may receive a discretionary referral fee. This does not affect the terms of the Client’s coaching.